The product arrived on schedule, however the quality and standard of work is not acceptable. The shoulder strap has bad flaws , there are multiple scratches on the bag, the video presentation of the product has white stitching and silver buckles , the product that was sent has yellow stitching and bronze buckles. The service I receive from the company is always very good .
Ответ от поставщика:
Thanks for your feedback, it will help us to do better!
1. "The shoulder strap has bad flaws": Thats because The cut exposes the inner fibers of the leather;
2."there are multiple scratches on the bag": this is a characteristic of crazy horse leather,
In daily use, objects touching the leather surface are easy to produce scratches,but this kind of scratch is easy to deal with,just use your hand rub it,it will disappeared soon, if use face cream it will more better.
3."the video presentation of the product has white stitching and silver buckles , the product that was sent has yellow stitching and bronze buckles": The color of stitching has always been yellow color to match with the leather,Never change. you can see other products in my shop all match like this. For the videos, please have a look again, is the lamplight make the color look like silver.
Any questions please feel free talk to me.
Regrads
24 Mar 2024